Hanoi Crystal Hotel

Very helpful staff and good hotel location, very close to Hoan Kiem Lake and the old quarter, just 2 minutes walk. Comfortable room and good facilities.

Great hotel and fantastic value for money. The manager and the staff were super friendly and everyone spoke really good english. The free breakfast was really good and the room was great. For the money you pay, not much can beat this!

The staff was very friendly and helpful. The rooms were clean and comfortable.

Unfortunately, the breakfast buffet was not good.

Low price and good location in old quarter

We booked a private tour with the hotel owner, Tony Hawk which turned out to be a huge rip off. The guide was immature, the driver reluctant to drive, the itinerary kept being reduced, the accommodation was very poor and the places chosen to eat were cheapest street vendors. We paid a lot of money and received very little in return, with no refund. Lesson learned- choose reputable tour operators. Be warned. This owner operates 3 Hanoi hotels so look for the name .

The manager, Patrick Lee was absolutely brilliant, he arranged our travel to Halong Bay on a new and modern junk A class Opera, the services was great and staff very polite and professional, We booked the superior cabin but the manager Patrick upgraded to the deluxe cabins ( becuase my wise organized her birthday). Patrick and his staff also arranged our tour and hotel to the central and south of Vietnam ( flight to Hue, Bus from Hue to Hoian, train from Daning to Nhatrang). All our trip and service was excellent they contacted us everyday to takecare us and made the whole experience absolutely stress free for us. The hotel located right in the heart of Hanoi old quarter just a block to all the attractive place in Hanoi. The hotel has just been repaired and upgraded, room was brand new with full modern facilities. We really enjoyed with our stay there.

Some time noise come from the buiding next door which is under structure.

I am very happy when I stay here, because All the staff very kindly and I can learn Vitnames language and cooking and I feel still at home . thank very much.don ,t forget if ngen ,hang loun Bo tTu came to Indonesia stay to my home. Ok by ..........

직원들 매우 친절하네요~ 주변 시설과 관광지 설명도 잘 해 주시고... 그리고 조식도 괜찮습니다

우선 욕실 환기시설 개선 좀... 3인실 침대 3개는 활동하기 불편 합니다

Ligging was uitstekend om Hanoi te verkennen, namelijk in de oude wijk. Het personeel was heel behulpzaam. Kamer was proper, niks op aan te merken.

La situation geographique.

Les conseils du personnel concernant l achat de prestations comme une excursion a la Baie d Halong m a ete facture deux fois le prix du marche -100$ contre 50$- Conclusion ne pas leur faire confiance...

im hotel wird man freundlich - ganz besonderst wenn man etwas an den kunden verkaufen kann - behandelt.

Situation. Proprete. Accueil personnalise. Locaux neuf. Chambre bien equipee. Ascenseur. Tous les equipements fonctionnent bien.

Etroitesse de la chambre : passage par dessus le lit pour acceder a la fenetre.

Hotel confortable chambres propres spacieuses et bien équipées personnel accueillant et bon service tres bonne situation géographique

Une fuite d'eau dans la salle de bain chambre avec une petite fenêtre manque un jus de fruit et fruits frais au petit dejeuner

netter freundlicher besitzer der genre bei allen fragen und touren weiterhilft! Mitarbeiter sprechen fast alle sehr gut englisch! Flughafentransfer ist auch moeglich gegen einen aufpreis von 340000 vnd

die sauberkeit laesst zu wuenschen uebrig

Дружелюбный персонал

Район города не очень чистый.

Die Mitarbeiter sind sehr freundlich, nett und hilfsbereit.

Es gibt kein Restaurant, keine Bar, kein Zimmerservice, kein Garten und vor allem keine schallisolierten Zimmer!!! So wie angegeben, das darf nicht sein!